Highland Heather Lodges

Self Catering, Scottish Highland Accommodation

The following Privacy Policy will explain how Highland Heather Lodges (Highland) gather, uses and secures any information that you submit whilst using this site.

Highland take a number of steps to ensure that your privacy remains secure and that any personal information that you provide through this website will only be used when absolutely necessary and for the purposes of the service you require.

Highland may update this page to reflect changes in our policy. Should you have any questions about these changes, or how we deal with Privacy you can email us at: info@highlandheatherlodges.co.uk

This policy is effective from 24/05/2018 and complies with the GDPR Regulations that came into force on the 25th May 2018.

The information we collect

Highland collect the following information using a form on the ‘About’ page and via a third-party booking feature created by SuperControl on our ‘Book now’ page:

  • name
  • contact information including your email address, address, telephone number
  • details of your booking with us

How we use your information

By sending us a message (using the contact form or sending us an email) or making a booking with us (using the online form or by calling us) you actively consent to us collecting the aforementioned personal information.

We will not sell or otherwise share this information to any other third parties. We will retain this information to fulfil your booking and respond to your enquiry.

We will only send you marketing materials about our service if you actively consent to them by ticking the opt-in box on the contact form. You can opt-out of these emails at any time by clicking the ‘Unsubscribe’ button on the email, or by directly contacting us at: info@highlandheatherlodges.co.uk

Security

Highland ensures that any personal information collected is safely secured. Suitable procedures and policies are in place to prevent unauthorised access to our website, including a security certificate for our website and individual user names/passwords for those who update this website.

Your rights to this information

If at any point you wish to see a copy of the personal information that Highland hold on you, or you would like this information to be deleted from our database then Highland are legally required to do so.

You will not be charged for a copy of this data, however if your request is deemed to be particularly demanding a fee may be applied.

To make a data request for a copy or deletion, send us a written message to:

Muirend,
South Crieff Road,
Comrie,
Perthshire,
PH6 2JA

United Kingdom

Or send us an email to: info@highlandheatherlodges.co.uk

Cookies and how we use them

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic, letting us know when you visit our site.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Highland use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to user needs. Highland only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

The table below explains the cookies Highland use and why:

Cookie Name Purpose
Google Analytics _utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how visitors use our site. Highland use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

For more information on how Google processes your data, see their Privacy Policy.

AdWords and Facebook Marketing

Highland uses the Google AdWords and Facebook advertising services to market this site.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Highland also use the Facebook advertising platform, this allows us to advertise to specific demographics of people who use Facebook (eg. location, age, likes/dislikes). To read more about how Facebook deals with your data read their Policy.

Links to other websites

This website contains links to other websites that might be of interest. Highland do not take any responsibility for the content or security on these third party websites, therefore Highland can also take no responsibility for your security or the protection of your privacy on these other websites.

You should always be careful when accessing new websites and read the relevant privacy policies before you consider submitting any personal information.

Third-party data processors

Highland have chosen each of these third parties based on the service they provide us, as well as their proven capability of complying with current data regulations. Mayfly Internet Marketing manage the hosting and some content editing on our site – find our more about how they process our data here.

Our website is hosted with UKFast on a data centre in the North West of England, therefore any information that is processed by us is also processed by the servers at UKFast. They exercise a wide range of security measures to ensure that their servers are protected from all types of intrusion and attack. View a detailed overview of their security and compliance procedures here.

All our bookings (including those made by telephone) and the personal data related to those bookings are processed using the SuperControl booking system, as a result Highland does not hold any of your payment information. Read SuperControl’s full Privacy Policy here.

Highland uses MailChimp to send out marketing emails to users who give us express permission to do so. Read their full Privacy Policy here.